Deleting your DressNyse data

Last updated: 1 September 2026

You can delete individual items whenever you like, or close your account entirely. Both are explained below.

Deleting one garment

Open the item in your wardrobe and choose Delete. It moves to Trash, where you can restore it for 14 days. After that it is permanently removed, along with its photographs and the processed images made from them.

Deleting your whole account

Email [email protected] from the email address on your account, with the subject "Account deletion request".

We will confirm we've received it within 10 business days and complete the deletion within 30 days. If you signed in with Apple, Google or Facebook and aren't sure which email address your account uses, write to us anyway and we'll help you identify it.

What gets deleted

Your profile, your wardrobe photographs and the processed images made from them, your avatar reference photos, your outfits, calendar plans, wear history, trips, posts, comments, direct messages, marketplace listings, saved products, reward points, and your settings and preferences.

What doesn't disappear, and why

Messages you sent to someone else stay in their copy of the conversation — the same as any messaging app.
Content another person saved or re-shared stays with them.
Backups expire on their own schedule, no more than 30 days behind.
Records we're required to keep by law — for tax, fraud prevention, or a legal claim — are kept for as long as that law requires and used for nothing else.
Aggregated statistics and AI training that already happened. Aggregated data doesn't identify you. And a model that has already been trained cannot be un-trained — your images aren't stored inside it and can't be retrieved from it, but the training itself can't be reversed. Our Privacy Policy explains this in Section 6.

If you signed in with Facebook

You can remove DressNyse at Facebook → Settings & Privacy → Settings → Apps and Websites. That stops us receiving anything further from Facebook, but it does not delete the data already in your DressNyse account. To delete that, use the email route above.

Other privacy requests

You can also ask for a copy of your data, ask us to correct something, or ask what we hold. Email [email protected]. Your rights and our response times are set out in Section 11 of the Privacy Policy.

See also our Privacy Policy and Terms of Service.